Expanding Derby legal firm Timms Solicitors has added a new dimension to its customer relations thanks to Oberoi Business Hub.
After just a few months of turning to Oberoi to handle incoming calls, more business opportunities have been created thanks to what managing partner Fiona Moffat says are “voices with a smile”.
Timms moved to the former St Michael’s Church in Queen Street, Derby four years ago and has grown dramatically since then.
Fiona Moffat said: “This is much bigger and more prestigious than our previous premises.
“We have evolved in four years since our move from Babington Lane and have worked really hard at being grounded high street lawyers who give our clients a rounded, personal service.
“This means it really matters how people answer the phone so we needed a partner to complement our superb reception staff.
“We were delighted to find such an excellent one in Derby because it is important to us to use local companies where we can.
“It is vital we get the first call right. Last year we took a huge amount of calls and understand the importance of creating the right first impression.
“We turned to Oberoi because we needed to maintain a high level of customer service and to do that we needed someone to take over the overflow calls as volume continues to grow.
“We have four offices – in Derby, Burton, Ashby and Swadlincote and we like our staff to have time to talk to people when they arrive at reception rather than be ignoring them because they are taking calls.
It is the first time Timms has taken calls around the clock and Fiona added: “If you had asked me beforehand, I wouldn’t have thought 24/7 was necessary but it has been interesting what has come in. It is certainly making a difference.”